Technical Support

Technical Support & Training

During the devices life, a service will be required to maintain great quality and performance. Most of the devices A & A supply will inform us of upcoming services enabling one of our technicians to make a visit and conduct the necessary work. Our reputation of providing excellent care during and after your purchase has been built over the past 30 years.

When installing new photocopiers and printers, there can be a steep learning curve for your staff getting to grips with the new system. We provide training upon installation of the device to empower your staff and help you get the very best from any new print device or software application.

We want to ensure you are using your print devices to their full potential. Our experienced client support team is on hand to set up your device and software so that it is as efficient, secure, cost effective, and environmentally friendly as it can be. They can provide hands-on training sessions enabling users to operate your equipment and software effectively, take full advantage of product functions, streamline workflows and increase productivity.

Through a tailored approach, your training can be presented in a number of ways, accommodating individual learning styles, working environments and your personal business drivers from increasing efficiency to reducing costs.

Our Client Support Team can help you to:

  • Make your new devices quick and easy to use with custom control panels, folders, and document storage.
  • Give you security and peace of mind with user codes, account tracking, permissions, and encryption.
  • Allow easy remote printing from a web page and both Apple and Android devices.
  • Reduce print and copy errors as well as waste with pre-set settings and print macros.
  • Improve your scanning and faxing efficiency with features including fax forwarding, print/scan to USB and admin settings.
  • Give you control over your paper trays and finishers by locking trays and programming internal reports to print from specific trays.

A & A support doesn’t end when you take out a purchase agreement, we are always available to help maximise the potential of your systems throughout ownership.

Our staff are friendly, patient and experienced, and we’ll provide you with your own dedicated training contact who is familiar with your business. Furthermore, A&A provide one-to-one or group training sessions will be conducted following the installation of the device, enabling your staff to be at ease in operating the equipment and following the demonstration should you require more information or a reminder, don’t hesitate in calling to arrange a further demonstration.

A & A Digital Copiers (Service) Ltd.

Unit 2, Northside Business Park,
Hawkins Lane, Burton-on-Trent, DE14 1DB

A & A Digital Copiers © 2019