It should be noted that prior to Installation, A & A will make a site visit in order to plan how the device will be manoeuvred on site to its final position. Without a doubt, we always strive in making the installation run smooth to minimise any potential disruption.
Additionally, our technicians will work closely with your IT services before we arrive ensuring the machine will communicate with your network to speed up the installation process.
Importantly, when a technician is required on site for a call-out due to the device either needing new parts or registering a fault, we aim to get to you within 4 working hours and our conversion rate is over 97%. Moreover, our first time fix rate for any faults is over 98%. A & A know how important it is for our clients to keep downtime to a minimum.
Due to our range of photocopiers being capable of contacting us for device faults, toner levels, and meter readings, this will save yourself time as you won’t need to contact us with the information. Also, once the toner levels read below a pre-set percentage, A & A will be alerted and the consumables will be delivered.
Along with Installation, A & A also offer connectivity services alongside our installation work. In fact, our skilled technicians are able to integrate our Photocopiers & Interactive Solutions into most commercial environments.
Subsequently, due to our approach in visiting your premises before the installation, downtime is kept to a minimum as we setup and ensure the new model co-operates with your network and allows your employees to continue working with minimal impact.
A & A Digital Copiers (Service) Ltd.
Unit 2, Northside Business Park, Hawkins Lane, Burton-on-Trent, DE14 1DB