Service & Repair
Keeping your office equipment well maintained is necessary to ensure the quality and performance remains high. The products we supply are among the best on the market from build quality and reliability, to data security features.
In addition, with our experienced team we are prepared and able to quickly rectify faults that may occur during the device’s life as we know that any downtime affects the productivity of your business.
However, under the unlikely scenario that the equipment malfunctions, our experienced team will be prepared to rectify the issue and have you back up and running to avoid downtime. The technicians will either conduct a visit or login remotely.
What happens during a service?
During one of our services, one of our technicians will work through a comprehensive service plan, checking every aspect of the device to make sure that its fully functional. Lastly, records will be taken to assist any follow up work required to provide potentially useful information. A & A Digital Copiers have a first time fix rate in excess of 98% for all service visits which we take great pride in. We understand the impact any downtime can have on any business and so we take every call-out with the upmost importance.
How do I maintain my Equipment?
Generally, your photocopier will be self-sufficient, but occasionally you’ll need to do a few simple checks to make sure it continues to do so. Keeping your MFP (Multi-Function Printer) running smoothly is straight forward as long as everything is maintained. Situated in the front access door are cleaning tools available to clear debris such as spent toner that has gradually collected and needs removing to return the high print quality. They are simple and quick to use which you will be trained on during the installation process.
Furthermore, inspect the glass located on the top of the machine for any dirt that may have collected there. This includes checking the thin slit of glass to the left of the main piece as this is equally important for producing a quality scanned document. As for Multi-Function Printers, replacing any empty toner cartridges or a full toner waste box is important. Your Photocopier will prompt you when to do this. In addition, if you include a ‘Service Agreement’ in your purchase we will be able to send you replacement consumables before they are required for your device, so all you need to do is replace them.
The process of swapping these parts over is straight forward, and we will demonstrate this during the installation process to ensure you are fully confident. Our services include product training to ensure you are at ease when operating the device or simply want to implement new software and need assistance learning how to correctly use it.
Will there be a charge?
For A & A customers who have purchased a ‘Service Agreement’, technician call-outs will not result in a cost as they are included in the price. If you’re not an existing customer don’t worry, we can still help and are happy to provide advice and a no obligation quote for potential labour and parts.
A standard call out charge is quoted to everyone in need of a photocopier repair. This covers the standard 30 minutes. The normal procedure will be followed to get your photocopier repaired as quickly as possible and as usual, the technician will keep you informed of the process and work being conducted.
Photocopier Service, Maintenance and Repairs
Whether you are requiring service or repair for your photocopier, A & A Digital Photocopier Repairs have the expertise and knowledge to help. Operating from Burton-on-Trent & Stafford, our fully trained service and support team provide you with a solution. Our aim is to provide you with the best possible service whether a device has broken-down or lost its print performance and quality.
Based in Burton-on-Trent, serving Staffordshire, Derbyshire, Leicestershire, Nottinghamshire, and the West Midlands. Since 1989, we have been providing U.K businesses with reliable solutions. We pride ourselves in our knowledge. We also provide a large range of Photocopiers, Printers, and Digital Solutions for the Corporate and Education sector. Whether you are operating from home or a large commercial business, we would be more than happy to help.
Photocopier Service
and Repairs
We know that any downtime affects the productivity of your business. Our experienced team is able to quickly repair faults that may occur during the photocopier’s life.
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Keeping your office equipment well maintained is necessary to ensure the quality and performance remains high. The products we supply are among the best on the market from build quality and reliability, to data security features.
Not Printing
If your photocopier does not respond when sending a print.
Print Quality Issues
If you have marks, lines, or smudges on your prints, or colour is not correct.
Service Requests
If your device is notifying that it needs a service, take action to reduce potential downtime and unnecessary costs.
Noisy Printing
If your device is making squeaking or grinding noises during use. Contact us for help.
Error Codes
If your device is displaying error codes on the display, get in touch so we can diagnose the issue.
Paper Jams
If your device is repeatedly jamming via the print or scanning function, let us help.
When you need photocopier repairs, you want to know how quickly the device can be fixed and the cost of doing so. A & A provide highly competitive servicing with 97% of all our calls being resolved within 4 hours of your call or email.
• Over 30 Years Experience
• Fast Response Time
• Manufacture Trained Engineers
• Fixed Price Repair
What happens during a service?
During our photocopier servicing, our technicians will work through a comprehensive service plan, checking every component of the device to make sure that it is fully functional. After which we will create records of any useful information to assist any follow-up work.
How do I maintain my Equipment?
Generally, your photocopier will be self-sufficient, but occasionally you will need to do a few simple checks to make sure it continues to do so. Keeping your MFP (Multi-Function Printer) running smoothly is straight forward if everything is maintained.
Will there be a charge?
For A & A customers who have purchased a ‘Service Agreement’, technician callouts will not result in a cost as they are included in the price. If you are not an existing customer don’t worry, we can still help and are happy to provide help at a competitive price.
Photocopier Repairs and Support
A & A Digital Copiers ethos from the outset and throughout its existence is to provide experienced and comprehensive support for photocopier servicing and repairs to keep your equipment running efficiently whether you are a current client or new. We also offer service agreements on new and existing devices to suit all eventualities. This can save time and money throughout ownership by preventing breakdowns.
The perfect business partnership
A & A Digital Copiers continue to push and ensure we deliver industry leading results for our clients, especially when it comes to our service and repairs. We acknowledge the importance of keeping your down time to a minimum as a well running photocopier plays a core part in workplace communication making it vital for it to operate efficiently.
Our highly experienced engineers are manufacturer trained with a portfolio of supporting a wide range of makes and models. Due to A & A operating as a service-led business, we pride ourselves on having spare engineers available to ensure there is someone available to quickly service and repair your device. Don’t take our word for it, take a look at our testimonials and reviews.
Summary
Photocopier Repair
- Cover 1 hour on-site, and travel
- Response time: 1-4 hours
- Free MOT style report
- Full manufacturer trained engineers
- Low cost replacement parts