Our Services. Photocopier and printer service and repairs

Service & Repair

Keeping your office equipment well maintained is necessary to ensure the quality and performance remains high. The products we supply are among the best on the market from build quality and reliability, to data security features. In addition, with our experienced team we are prepared and able to quickly rectify faults that may occur during the device’s life as we know that any downtime affects the productivity of your business.

What happens during a service?

During one of our services, one of our technicians will work through a comprehensive service plan, checking every aspect of the device to make sure that its fully functional. Lastly, records will be taken to assist any follow up work required to provide potentially useful information.

A&A Digital Copiers have a first time fix rate in excess of 98% for all service visits which we take great pride in. We understand the impact any downtime can have on any business and so we take every call-out with the upmost importance.

How do I maintain my Equipment?

Generally, your photocopier will be self-sufficient, but occasionally you’ll need to do a few simple checks to make sure it continues to do so. Keeping your MFP (Multi-Function Printer) running smoothly is straight forward as long as everything is maintained.

Situated in the front access door are cleaning tools available to clear debris such as spent toner that has gradually collected and needs removing to return the high print quality. They are simple and quick to use which you will be trained on during the installation process.

Our Services. Photocopier and printer service and repairs
Interactive Table

Included within our Interactive Solutions are a variety of products all with their own purpose. There are the Interactive Displays, Digital Signage Monitors, and the Visitor Management Systems. The products share a lot in common and the maintenance requirements are very low.

However, under the unlikely scenario that the equipment malfunctions, our experienced team will be prepared to rectify the issue and have you back up and running to avoid downtime. The technicians will either conduct a visit or login remotely.

Furthermore, you can make sure the glass at the top of the machine is clean including the small slit to the left of the large piece, as any imperfections or blemishes on there can impact the quality of any scans or copies.

As for Multi-Function Printers, replacing any empty toner cartridges or a full waste toner box is important, and your photocopier will prompt you when to do this. In addition, if you include a ‘Service Agreement’ in your purchase we will be able to send you replacement consumables before they are required for your device, so all you need to is replace them.

The process of swapping these parts over is straight forward, and we will demonstrate this during the installation process to ensure you are fully confident. Our services include product training to ensure you are at ease when operating the device or simply want to implement new software and need assistance learning how to correctly use it.

Will there be a charge?

For A&A customers who have purchased a ‘Service Agreement’, technician call-outs will not result in a cost as they are included in the price. If you’re not an existing customer don’t worry, we can still help and are happy to provide advice and a no obligation quote for potential labour and parts.

A standard call out charge is quoted to everyone in need of a photocopier repair. This covers the standard 30 minutes. The normal procedure will be followed to get your photocopier repaired as quickly as possible and as usual, the technician will keep you informed of the process and work being conducted.

A & A Digital Copiers (Service) Ltd.

Unit 2, Northside Business Park,
Hawkins Lane, Burton-on-Trent, DE14 1DB

A & A Digital Copiers © 2019
email: enquiries@aadigitalcopiers.co.uk
S
Our Services

For A & A customers who have purchased a ‘Service Agreement’, technician call-outs will not result in a cost as they are included in the price. If you’re not an existing customer don’t worry, we can still help and are happy to provide advice and a no obligation quote for potential labour and parts.

A standard call out charge is quoted to everyone in need of a photocopier repair. This covers the standard 30 minutes. The normal procedure will be followed to get your photocopier repaired as quickly as possible and as usual, the technician will keep you informed of the process and work being conducted. We have a range of packages regarding our services ensuring flexibility for your business needs.

Technical Support
Technical Support & Training

A & A support doesn’t end when you take out a purchase agreement, we are always available to help maximise the potential of your systems throughout ownership.

Our staff are friendly, patient and experienced, and we’ll provide you with your own dedicated training contact who is familiar with your business. Our one-to-one or group training sessions will be conducted following the installation of the device, enabling your staff to be at ease in operating the equipment and following the demonstration should you require more information or a reminder, don’t hesitate in calling to arrange a further demonstration.

Frequently Asked Questions
Installation

Our services begin prior to Installation. A&A will conduct a site visit in order to plan how the device will be manoeuvred on site to its final position. We always strive in making the installation run smooth to minimise any potential disruption.

In addition our technicians will work closely with your IT services before we arrive ensuring the machine will communicate with your network to speed up the installation process.

Software Solutions
Software Solutions
Data Security
Security & Protection

The printers sitting in your office are as vulnerable to an attack by hackers as any other networked computer. Here we look at five ways that SHARP handles this challenge and offers protection for your information across its range of photocopiers / MFP’s
(Multi-Function Printers).

The extensive range of MFP’s A & A supply, come with a range of essential security features and security modes, and we offer a comprehensive portfolio of award-winning document management solutions, helping you to keep your business information safe.

We take your business processes and security, both on and offsite, very seriously. That is why we’re constantly adding to and improving the security options on Sharp MFP’s. Our services provided at A&A ensure we cover all eventualities.

A & A Digital Copiers © 2019
S
Our Services

For A & A customers who have purchased a ‘Service Agreement’, technician call-outs will not result in a cost as they are included in the price. If you’re not an existing customer don’t worry, we can still help and are happy to provide advice and a no obligation quote for potential labour and parts.

A standard call out charge is quoted to everyone in need of a photocopier repair. This covers the standard 30 minutes. The normal procedure will be followed to get your photocopier repaired as quickly as possible and as usual, the technician will keep you informed of the process and work being conducted. We have a range of packages regarding our services ensuring flexibility for your business needs.

Technical Support
Technical Support & Training

A & A support doesn’t end when you take out a purchase agreement, we are always available to help maximise the potential of your systems throughout ownership.

Our staff are friendly, patient and experienced, and we’ll provide you with your own dedicated training contact who is familiar with your business. Our one-to-one or group training sessions will be conducted following the installation of the device, enabling your staff to be at ease in operating the equipment and following the demonstration should you require more information or a reminder, don’t hesitate in calling to arrange a further demonstration.

Frequently Asked Questions
Installation

Our services begin prior to Installation. A&A will make a site visit in order to plan how the device will be manoeuvred on site to its final position. We always strive in making the installation run smooth to minimise any potential disruption.

In addition our technicians will work closely with your IT services before we arrive ensuring the machine will communicate with your network to speed up the installation process.

Software Solutions
Software Solutions
Optimised Software Solutions

Regardless of whatever you run a small workgroup, a busy department or a sophisticated print room, our Multi-Functional Printers (MFP’s) are always a great choice for printing, copying and scanning. But did you know that they can do even more when they’re used with our range of Optimised Software Solutions?

With software solutions for improving every stage of document management including document control, workflow management, secure document storage, document scanning, and more, we have everything you need to improve productivity and control costs.

Output Management

Our Optimised Printing Solutions give you an easy way to control your fleet of printers and reduce costs. Output management software lets you see precisely how much your printers are being used, by who, and when; for example, and you can control the access rights for every printer on your network. It also gives you the information you need to make sure that the right printers are in the right locations for optimum efficiency.

Document Capture

Our scanning solutions bring speed and efficiency to document capture. Scanning, indexing, filing, distributing, retrieving: all of these time-intensive tasks can be accomplished either automatically, when you’re scanning, or within seconds by touching icons on the MFP’s touchscreen control panel. Document capture has never been easier.

Mobile Applications

We all rely on phones and tablets to keep in touch and to access information. Our optimised Mobile Solutions let you fully integrate mobile devices of all types with your network. As well as giving people an easy way to print information from their phones, tablets and laptops, our mobile applications help them securely scan and share documents while they’re away from the office.

Document Management

Our optimised Workflow Solutions help everyone in the team to improve efficiency by streamlining repetitive tasks. Now you can scan documents and send them directly to the person, application or business function that needs them. In the cloud or on your own servers, Sharp’s ‘Document Management’ software makes business-critical information available to authorised employees anytime, anywhere from almost any device, including phones and tablets.

Display Connect

Write, share and collaborate for more engaging meetings. Make the most out of your investment in Sharp’s BIG PAD Interactive Displays. Display Connect enables interactive functionality on the BIG PAD and mobile devices connected via wireless LAN to enable sharing of onscreen content, the transferring of files, interactive onscreen writing, drawing and remote controllability of the BIG PAD from mobile devices.

  • Easily connect and share information between the BIG PAD, tablets, smartphones and PC’s
  • Handwritten notes and drawings made in real time can be viewed simultaneously on the BIG PAD and mobile devices such as PC’s, tablets and smartphones
  • Up to 50 devices can be connected simultaneously
  • Files can be exchanged between mobile devices even if they are not connected to the BIG PAD
  • Display Connect can also connect two BIG PAD’s on the same network to enable large-scale interactive communications
Digital Signage Software

With our System on Chip (SoC) platform for Android built into the PN-B/M and PN-HB/HM range of professional smart displays and additionally, our PN-TH1 range of interactive displays with SoC, perfect for wayfinding or kiosk systems, you can specialise and customise solutions to fit the needs of your business.

You can also utilise TeamViewer, which is a tool that enables remote support and control anywhere at any time. It allows you to remotely connect to and display content on desktop computers, mobile devices and IoT devices. We know the digital signage market is at an exciting point in its evolution.

Data Security
Security & Protection

The printers sitting in your office are as vulnerable to an attack by hackers as any other networked computer. Here we look at five ways that SHARP handles this challenge and offers protection for your information across its range of MFP’s
(Multi-Function Printers).

The extensive range of MFP’s A & A supply, come with a range of essential security features and security modes, and we offer a comprehensive portfolio of award-winning document management solutions, helping you to keep your business information safe.

We take your business processes and security, both on and offsite, very seriously. That is why we’re constantly adding to and improving the security options on Sharp MFP’s. Our services provided at A&A ensure we cover all eventualities.

A & A Digital Copiers © 2019