Prior to Installation, A & A will make a site visit in order to plan how the device will be manoeuvred on site to its final position. We always strive in making the installation run smooth to minimise any potential disruption.
In addition our technicians will work closely with your IT services before we arrive ensuring the machine will communicate with your network to speed up the installation process.
When a technician is required on site for a call-out due to the device either needing new parts or registering a fault, we aim to get to you within 4 working hours and our conversion rate is over 97%. In addition, our first time fix rate for any faults is over 98%. A & A know how important it is for our clients to keep downtime to a minimum.
Our range of MFP’s are capable of contacting us for toner levels and meter readings thus saving you time as you won’t need to contact us. Once the toner levels read below a pre-set percentage, A & A will be alerted and the consumables will be delivered.
Network & Connectivity
A & A also offer connectivity services alongside our installation work. Our skilled technicians are able to integrate our Photocopiers & Interactive Solutions into most commercial environments. Due to our approach in visiting your premises before the installation, downtime is kept to a minimum as we replace the existing device to ensure the new model co-operates with your network and allows your employees to continue working with minimal impact.
A & A Digital Copiers (Service) Ltd
Head Office: Unit 2, Northside Business Park
Hawkins Lane Burton on Trent DE14 1DB
Tel: 01283 525900
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