Colour Copiers

Service

Keeping your photocopier well maintained is a good idea to maintain great quality and performance. The devices are built to last, though wear and tear will still occur over its lifetime, so a quick check over now and again is important.

What should I do to maintain my copier?

Generally, your photocopier will be self-sufficient, but occasionally you’ll need to do a few simple checks to make sure it continues to do so. Keeping your MFP running smoothly is straight forward as long as everything is maintained. On SHARP MFP’s, situated in the front access door are cleaning tools available to clear any spent toner that may be affecting the copy quality.

Photocopier break downs are avoided with regular service and maintenance requirements being performed on the device. Doing so will ensure that the quality remains high, and costly downtime of the machine is avoided.

What exactly is a photocopier service?

During a service, one of our technicians will work through a comprehensive service plan, checking every aspect of the device to make sure that its fully functional. Lastly, records will be taken to assist any follow up work required to provide potentially useful information.

A & A Digital Copiers have a first time fix rate in excess of 98% for all service visits which we take great pride in. We understand the impact any downtime can have on any business and so we take every call out with the upmost importance.

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Furthermore, you can make sure the glass at the top of the machine is clean including the small slit to the left of the large piece, as any imperfections or blemishes on there can impact the quality of any scans or copies.

Replacing any empty toner cartridges or a full waste toner box is important, and your photocopier will prompt you when to do this. In addition, if you include a ‘Service Agreement’ in your purchase we will be able to send you replacement consumables before they are required for your device, so all you need to is replace them. The process of swapping these parts over is straight forward, and we will demonstrate this during the installation process to ensure you are fully confident.

Will there be a charge?

For A & A customers who have purchased a ‘Service Agreement’, technician call-outs will not result in a cost as they are included in the price. If you’re not an existing customer don’t worry, we can still help and are happy to provide advice and a no obligation quote for potential labour and parts.

A standard call out charge is quoted to everyone in need of a photocopier repair. This covers the standard 30 minutes. The normal procedure will be followed to get your photocopier repaired as quickly as possible and as usual, the technician will keep you informed of the process and work being conducted.

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A & A Digital Copiers (Service) Ltd
Head Office: Unit 2, Northside Business Park
Hawkins Lane Burton on Trent DE14 1DB
Tel: 01283 525900

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